Troubleshooting¶

Here are our top 5 tips for troubleshooting technical issues you can try yourself while waiting for a response:

1. Try restarting your browser session by closing or (on a Mac) quitting the web browser.
2. Try clearing your browser cookies.
   • Chrome (desktop, Android, and iOS) clear cookies
   • Firefox clear cookies
   • Safari (macOS) clear cookies
   • Safari (iOS) clear cookies
   • Edge clear cookies
   • Internet Explorer clear cookies
3. If the error occurs in LIRNSearch, try restoring the search settings to the default.
   • Click "Search Sources" and "Restore to Defaults," and then also
   • Click "Search Options" and "Restore to Defaults."
4. If you receive a 410 error code, please contact your institution and let them know that they need to contact LIRN support to resolve this issue.
5. If you receive a 404 error code, double check your URL (please note that URLs are case sensitive).